Privacy Policy

Smiley Lifting Solutions, LLC (“Smiley Lifting,” “we,” “us,” or “our”) operates this training website and related training services for SPYDERCRANE® equipment and other lifting products. This Privacy Policy explains what information we collect online, how we use it, and the choices you have. By using the Site, you agree to this Privacy Policy.

Scope

This policy applies to information collected through this training website and related online forms (the “Site”), including requests for custom training, replacement cards, and graduate administration. It does not cover information collected only offline, or third-party sites we link to (including graduate search tools hosted elsewhere), which have their own privacy practices.

Information we collect

We may collect information you provide when you:

• Request training, custom courses, or class information
• Order a replacement qualification or completion card
• Submit course graduate records (authorized trainers/admins)
• Contact us by phone, email, or web form
• Place an order or complete a paid registration (when payment features are enabled)

Depending on the form, this may include your name, company, email address, phone number, mailing address, training history details, and payment information. You may browse many pages without providing personal information.

We may also collect standard technical data such as IP address, browser type, device information, and pages visited, through server logs and similar technologies.

How we use information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Schedule, deliver, and administer SPYDERCRANE® training and related services
• Process orders, registrations, and replacement-card requests
• Maintain training and graduate records as needed for verification and compliance
• Improve the Site, training materials, and our services
• Send transactional messages related to your request or order
• Comply with law and protect our rights, property, and safety, and that of others

Payments and sensitive data

When payment processing is enabled, sensitive payment data is handled through a secure payment provider using industry-standard encryption (such as TLS/SSL). We do not store full credit card numbers on our training web servers after a transaction is completed.

Cookies and similar technologies

We may use cookies or similar technologies to operate the Site, remember preferences, support forms or carts (when used), and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect some Site features.

Sharing of information

We do not sell your personally identifiable information. We may share information with trusted service providers who help us operate the Site, process payments, host systems, send email, or deliver training services, provided they are expected to protect the information and use it only for those purposes. We may also disclose information when required by law, or when we believe disclosure is reasonably necessary to enforce our policies or protect rights, property, or safety.

Aggregated or de-identified information that does not reasonably identify you may be used for analytics, reporting, or service improvement.

Children’s privacy

The Site is directed to adults and workplace trainees. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us and we will take appropriate steps to delete it.

Trademarks

SPYDERCRANE® is a registered trademark. References to SPYDERCRANE® on this Site are for identification of equipment and training related to that brand and do not grant any trademark license.

Your choices and contact

To ask questions about this policy, update information you submitted, or request assistance with a training record inquiry, contact us:

Smiley Lifting Solutions, LLC
5326 W Mohave St
Phoenix, AZ 85043
USA
Phone: 1-844-264-8994
Email: info@smileylifting.com

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Site after changes are posted means you accept the updated policy.

See also our Terms of Use.